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    Our Services

    The Personal Touch

    Guided by a customer-centric service philosophy, our team delivers a range of concierge, housekeeping, security and maintenance services to make you feel right at home during the entire stay.

    Service Teams

    Residents of the Gateway Apartments tend to be high powered cosmopolitans, juggling international careers, family and fun. The seamless, impeccable services at the Gateway Apartments promise a world of sumptuous multicultural luxury. Our professional service teams take care of challenges big and small so that you can concentrate on making the most out of your time in Hong Kong, where East meets West.

    Concierge

    A team of 15 people consisting of professional and multi-lingual Concierge is committed to providing Residents with the highest degree of service, regardless of which language they are most comfortable speaking. The team is available to assist Residents in making travel, theatre and restaurant bookings and can help you to navigate your new home with an experienced hand.

    Housekeeping

    The personalized Housekeeping services of the Gateway Apartments go beyond merely making sure that each apartment is kept spotlessly clean. Each apartment has a specifically designated Associate to ensure both familiarity and privacy. The ultimate priority of the team is to make sure that Residents have a hassle-free and enjoyable stay.

    Security

    The top-notch, 24/7 Security team knows that the most important consideration is always the safety of Residents and their families. The team of devoted security experts provide access control and intrusion detection. Most of the members in the team are licensed first-aider and certified Automated External Defibrillator (AED) operators to ensure Residents' peace of mind.

    Technical

    Our professional technical team is on-call at all times and will respond quickly to any repair & maintenance requests. The team is on call 24 hours a day, seven days a week, to ensure the apartment is well-functioning and in tip-top condition.

    Testimonials

    I did look at other serviced apartments, but this is the best – view-wise, location-wise, facility-wise and service-wise. It's an easy lifestyle here. You don't have to worry about anything. In my job we stay in a lot of good hotels around the world, but none compares with this.

    Patrick Koslowski
    Superior fittings, superior facilities, superior harbour views, management and staff. On my birthday, the management sends up a bottle of wine and makes sure its staff knows enough to say 'happy birthday' – I can't tell you how touching that is. At the Gateway Apartments, everything is taken care of.

    Steven Kahn
    It really comes down to the complete package of convenient living. Our apartment is excellent. The staff and management are fantastic and we have all the facilities we need close at hand. We call the Pacific Club our 'oasis' and use the facility on an almost daily basis for eating and playing sport.

    Klaus Feyler
    We never draw the curtains because the view is just so amazing. We feel at home here. Whenever we travel, we can just tell the concierge we will be gone for a week and know that everything will be taken care of. It gives you real peace of mind.

    Rod Mackenzie