Premium customised servicesOur service teams are attentive as they are professional, always paying attention to your needs to offer friendly and personal services.
The Personal Touch
Guided by a customer-centric service philosophy, our team delivers a range of concierge, housekeeping, security and maintenance services to make you feel right at home during the entire stay.
Residents of the Gateway Apartments tend to be high powered cosmopolitans, juggling international careers, family and fun. The seamless, impeccable services at the Gateway Apartments promise a world of sumptuous multicultural luxury. Our professional service teams take care of challenges big and small so that you can concentrate on making the most out of your time in Hong Kong, where East meets West.
A team of 15 people consisting of professional and multi-lingual Concierge is committed to providing Residents with the highest degree of service, regardless of which language they are most comfortable speaking. The team is available to assist Residents in making travel, theatre and restaurant bookings and can help you to navigate your new home with an experienced hand.
The personalized Housekeeping services of the Gateway Apartments go beyond merely making sure that each apartment is kept spotlessly clean. Each apartment has a specifically designated Associate to ensure both familiarity and privacy. The ultimate priority of the team is to make sure that Residents have a hassle-free and enjoyable stay.
The top-notch, 24/7 Security team knows that the most important consideration is always the safety of Residents and their families. The team of devoted security experts provide access control and intrusion detection. Most of the members in the team are licensed first-aider and certified Automated External Defibrillator (AED) operators to ensure Residents' peace of mind.
Our professional technical team is on-call at all times and will respond quickly to any repair & maintenance requests. The team is on call 24 hours a day, seven days a week, to ensure the apartment is well-functioning and in tip-top condition.